“It could be next week. It could be next month.”
Tuesday, Sep 11th, 2007 @ 01:19 pm
Yep, that’s the cheery word I get from Time Warner as to when my internet will be back. The problem is in their system, not mine, and they need to get a maintenance man out to service the line. It turns out all the houses on my short road are having problems, and even collectively we’re not a big enough priority for them to fix the system.
So if you’re waiting for an email response, I apologize! I will have to drive into town to get any serious online work done. In the meantime, my T-W voodoo doll is getting pretty darn full of pins.
25 Responses to ““It could be next week. It could be next month.””
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September 11th, 2007 @ 1:48 pm |
Hi Tess,
Pins and needles, needles and pins……
Sorry for all your troubles, but it’s T minus one week for The Bone Garden. Thanks for being you!
Abe
September 11th, 2007 @ 2:17 pm |
Like I said, I smell a true crime story brewing… But don’t worry, it’s justifiable.
September 11th, 2007 @ 2:22 pm |
Isn’t it amazing how little they care about customer service these days? You’re a paying customer, yet they have so many customers that they don’t really care anymore…
I’ll try and think of names you can switch Time Warner to for your book… Term Werner? I’ll keep thinking…
September 11th, 2007 @ 3:07 pm |
Well Tess - at least they admitted the problem was on their end. With that admission, you will be able to get them to prorate your bill for the time without service. That’s something at least.
September 11th, 2007 @ 6:13 pm |
Nothing, and I mean nothing, makes me more agitated than the situation you describe.
And this is a hugely important time for you.
I think it’s time to invoke Sarah Flannigan’s curse (thanks to my great grandmother), shake them up a bit.
A note of caution: Don’t stand near any of the cable guys during a thunderstorm.
[I figured a little humor might help.]
September 11th, 2007 @ 7:29 pm |
You mean you’re being charged for this? You should get a sizeable rebate.
September 11th, 2007 @ 7:33 pm |
I assume you’re locked into Time Warner for tv, internet and phone. Otherwise, dumping T-W internet for DSL access would seem a quicker solution given your upcoming book release. You don’t want to be the last to know that you’ve hit the top ten on the NYT bestseller list!
September 12th, 2007 @ 8:31 am |
ebenezerearl - you must live somewhere that there are actually options for high speed internet…much of Maine does not have access to DSL - especially the areas of low population density. I suspect Tess doesn’t have DSL as an option…I know I don’t - and I live less than 5 miles from the state capitol building…
September 12th, 2007 @ 9:19 am |
Ditch them and go with GWI. I changed from Adelphia (now Time Warner) about four years ago, and I have no complaints at all.
September 12th, 2007 @ 9:21 am |
Bob’s right. We don’t have DSL available here in this part of Maine yet. I’ve already arranged to start internet services via radio wave dish (?) with a local company that seems to have a good reputation. Now we just have to wait for the dish to be installed on our house!
September 12th, 2007 @ 10:01 am |
Of course I read Bob’s comment immediately after I posted. Ah, the joys of living here in no-man’s land! I’ve been spoiled, being right in town. Another mile farther out, and I, too, would be dependent on either cable or (god forbid) dial-up. Good luck with the new dish. Hope it arrives before you go crazy!
September 12th, 2007 @ 10:42 am |
I have options for all three services here in Louisiana. Hard to believe Louisiana has something Maine doesn’t! I suppose the warmer weather here makes installing technology easier. I say, go with whatever is going to work, Tess!
September 12th, 2007 @ 10:47 am |
yes, here too it’s either cable or dial up. But then again while at work it’s either wireless broadband or pay-per-use. But with three computers here, cable is a must
September 12th, 2007 @ 11:13 am |
Tess- check out this voodoo knife set/block.
http://www.perpetualkid.com/index.asp?PageAction=VIEWPROD&ProdID=1816
It gives me great joy. I simply change a small label on the base depending on who I feel deserves it most.
September 12th, 2007 @ 12:36 pm |
Satellite internet should do it. Going to get that for my RV when I finally move into it.
For now wifi hotspots and/or internet card will have to do. Still spotty, though.
September 12th, 2007 @ 12:44 pm |
Aw, crap.
September 12th, 2007 @ 2:07 pm |
Tess, buy my brother a plane ticket to Maine and I’m sure he’d be happy to install your dish for you.
By the way, since we’re not seeing patients today and I didn’t have anything else to do, I kicked back on the couch in my office, grabbed an old Reader’s Digest (Dec. 2006) issue, and lo and behold, I found you on page 47! “See if you can fill in the blanks to name the well-known mystery writers listed here.” You were #5.
September 12th, 2007 @ 6:17 pm |
It took three months for ComCast to come out and fix our lines out here in rural NH. So a month’s nothin’! ;o)
September 12th, 2007 @ 6:19 pm |
I hope you get your service before your book goes on sale, but regardless, I’ll be at B&N on Tuesday for The Bone Garden’s release.
September 12th, 2007 @ 10:38 pm |
For what it’s worth, I do live in rural Maine (not that far from Tess) AND have a small independent phone company to boot. Yet there’s no problem with getting DSL, either directly from the phone company or from a local ISP, which I chose because I can walk into there office and talk to a real person anytime I have a question. Saves waiting on a phone for customer service.
September 12th, 2007 @ 11:00 pm |
I think you’re right, Rose-Marie, that warmer weather does make people work more efficiently. It’s an average of 30 degress celcius in Singapore (you can’t live without an air-conditioner) and we’ve almost gone wireless islandwide! Its a plug and play city, where cost living is high and everywhere else is a concrete jungle. Thats why Singaporeans are paying so much annually for tours that include farm stays (in New Zealand?) or simply a get-a-way from all this face-paced lifestyle.
September 12th, 2007 @ 11:21 pm |
Susan: My brother is a real satellite freak and his job has something to do with broadcasting. Anyway, you should hear what he calls Comcast! *evil laugh*
September 15th, 2007 @ 10:39 am |
ann-my son in law does installations and repairs for comcast-unlike cox,the provider i use,comcast doesn’t use their own employes for this-they subcontract,so depending where you are you are dealing with different companies doing the same job,hence a variation in the standards of service-this happens wherever a large company subcontracts work-it depends who they give it to-there is more quality control when everyone is an employee,whatever industry we’re discussing
September 15th, 2007 @ 10:17 pm |
ann-i should mention i get great cable service because our technician/installer for the area we live in is one of my son’s best friends and practically grew up in our house-to this day if there’s a job on our block he’ll stop by for a snack or lunch(if my wife’s home-he knows better than to chance anything i’d whip up)
September 25th, 2007 @ 11:33 pm |
Someone must have mentioned by now that most wireless phone companies offer a USB modem that works anywhere your cell phone works? You do have to purchase a data plan but it is well worth it since you can take it with you, plugging it into a laptop on the road and a PC while at home when an ISP outage occurs. A must have for those of us that just can’t live without Internet connectivity!!!